Replacement Vehicle Policy 


Our limited replacement vehicle fleet is made up of 30 vehicles ready to assist you with your transportation needs when your vehicle is in for major repairs. A replacement vehicle is offered to those drivers whose vehicle requires multiple hours or days of labor.

    Replacement Vehicle Availability:​

  1. Please note that we require advanced scheduling of a service appointment to reserve a replacement vehicle. We are unable to provide replacement vehicles on the same day or next day without a prior appointment.​

  2. Replacement vehicle rate is available at the discounted rate of $15.00 per day.

  3. While we make every effort to accommodate our customers, we cannot guarantee a specific vehicle on any given day.​

  4. Vehicles are held for 1 hour after the scheduled appointment time. After the 1 hour window, the vehicle will be put back into the fleet for the next customer and the appointment will need to be rescheduled.

  5. All replacement vehicle rules and regulations are stated on the agreement form to be signed by the customer. 

  6. All vehicles are due back the next business day or a $45.00 daily late fee will be applied

                Complimentary Replacement Vehicle Qualifications:

  1. Recent purchases or repairs that require 4 or more hours of repair.

  2. A recent purchase refers to the Massachusetts used car limited warranty coverage that can be found in your purchase agreement. We will honor the warranty time that is stated in your purchase agreement contract.

  3. Catastrophic breakdowns such as engine failure, transmission failure, differential failure, and engine "no start" conditions.  

  4. If the repairs will require more time due to unforeseen circumstances a complimentary vehicle will be provided at that time. 

            Complimentary Replacement Vehicle Exclusions:

  1. General maintenance items such as oil changes, filters, fluids, batteries, tires, alignments, brakes and suspension work are exempt from a complimentary replacement vehicle due to the short service time interval.