- Vehicle must return to our dealership to the General Manager or Assistant General Manager within 3 days or 300 miles.
- Some high end vehicles are excluded, please be sure to check with Sales Associate or Finance Manager to see if your vehicle qualifies
- Customers are only able to take advantage of our guarantee 1 time only.
The dealership WILL NOT refund tax, title, registration and license fees. However, the customer may be eligible for abatements from the state for some of these costs. Customers must pay any interest and principal balances and/or any other amounts due in order to provide a free and clear title of the vehicle to the dealership. Vehicle insurance and/or any related expenses are all separate transactions from the vehicle purchase and are the sole responsibility of the customer. The dealership will refund customers Documentation Fee.
If the Customer traded a vehicle as part of the used vehicle purchase, the "agreed upon trade-in or actual cash value" will be used in determining the refund value to be applied to the refund or another Bourne's Auto Center vehicle. If the Customer had a loan on the vehicle traded-in, that amount will be subtracted from the "agreed upon trade-in or actual cash value" to determine the net amount due to the Customer for his trade. NOTE: If the loan balance exceeds the "agreed upon trade-in or actual cash value", this will create a negative equity situation and the client will be responsible for paying that amount, and it will be factored into the calculation of the total refund or the trade-in amount on another Bourne's Auto Center vehicle.
Please see Sales Associate for full details.