Preownedcoverage

Make an Inquiry

Hours

  • Monday 9:00 a.m.-7:00 p.m.
  • Tuesday 9:00 a.m.-7:00 p.m.
  • Wednesday 9:00 a.m.-7:00 p.m.
  • Thursday 9:00 a.m.-7:00 p.m.
  • Friday 9:00 a.m.-6:00 p.m.
  • Saturday 9:00 a.m.-4:00 p.m.
  • Sunday Closed

WHAT IS COVERED: Upon payment of the deductible amount per visit selected on the front of this Extended Service Agreement and before the expiration of this Extended Service Agreement, the Selling Dealer will arrange for payment or make necessary mechanical repairs to the components listed below in the specific plan of coverage selected without additional charge to you. Replacement of any part may be made with new parts, remanufactured parts, non-original manufacturer's parts, or with parts of like kind and quality at the time of breakdown. This Extended Service Agreement covers any failure to a covered component resulting from normal wear and tear.


PLAN D POWERTRAIN COMPONENT COVERAGE

ENGINE

All internal lubricated parts; timing belt, pulleys and cover; oil pump; water pump; manifolds; harmonic balancer; crankshaft pulley; engine mounts. Note: Engine block, cylinder heads(s), cylinder sleeves, oil pan and valve covers only if the damage results from a failure of an internal lubricated part. Turbo/Super Charger: All internal lubricated parts contained within the turbo/super charger housing plus the charger housing only if the damage results from the failure of an internal lubricated part.


TRANSMISSION (AUTOMATIC OF MANUAL)

All internal lubricated parts; torque converter; vacuum modulator; front pump. The transmission case, housing and oil pan, only if the damage results from the failure of an internal lubricated part. 


TRANSFER CASE

All internal lubricated parts, plus the transfer case housing only if the damage results from the failure of an internal lubricated part.


FRONT-WHEEL DRIVE

All internal lubricated parts; axle shafts, propeller shafts, constant velocity joints, U-joints, front hub assembly and bearings. Final drive housing and rear axle housing for All-Wheel Drive only if the damage results from the failure of an internal lubricated part. 


REAR-WHEEL DRIVE

All internal lubricated parts; axle shafts; propeller shafts; U-joints; hubs and bearings. Drive axle housing and front axle housing for Four-Wheel Drive only if the damage results from the failure of an internal lubricated part.


PLAN E COMPREHENSIVE COMPONENT COVERAGE

 COVERS PLAN D COMPONENTS ABOVE, PLUS THE FOLLOWING:


ENGINE COOLING SYSTEM

Fan, fan clutch, fan motor.


FACTORY AIR CONDITIONING

Condenser, compressor, clutch and pulley, evaporator, receiver dryer, accumulator, HVAC controller and module.


FRONT SUSPENSION

Struts; upper and lower control arms and shafts and bushings; upper and lower ball joints; stabilizer shaft, linkage and bushings; spindles and supports; wheel bearings.


STEERING

All internal lubricated parts; steering gear box, rack and pinion and all internal parts; power cylinder assembly, power steering pump, main and intermediate steering shafts and couplings; the rods sand tie rod ends; linkage; idler arm; pitman arm. Electric steering motor, electric cylinder assembly, rack and pinion with electric power assist.


ELECTRICAL

Alternator; voltage regulator; voltage sensor; distributor; starter motor, starter drive and solenoid; electronic ignition module; wiring harnesses; manually operated switches; wiper motor; power window motor; sunroof motor.



BRAKES

Master cylinder, vacuum and hydraulic power brake booster, wheel cylinders, hydraulic lines and fittings; disc calipers.


FUEL SYSTEM

Fuel pump, fuel injectors, fuel rail, metal fuel delivery lines, nozzles, vacuum pump, and vacuum assist booster.


PLAN F HI-TECH COMPONENT COVERAGE: COVERS PLAN D COMPONENTS AND PLAN E COMPONENTS ABOVE, PLUS THE FOLLOWING:


SEALS AND GASKETS

Seals and gaskets relating to covered components.


ELECTRONIC HIGH TECH COMPONENTS

Level control compressor; sensors and limiter valve; pneumatic suspension pump sensors and valves; fuel injection sensors and control module; ignition module; crank sensors; digital or analog instrument cluster; moisture control unit and sensors; anti-detonation sensors; manufacturer installed combination entry system; manufacturer installed anti-theft device; ABS (anti-locking braking system), electronic brake control module.


FACTORY-INSTALLED NAVIGATIONAL SYSTEM

Display, controls, and all electrical components. (Surcharge Required)


ELECTRICAL PLUS

All power motors and solenoids related to the electrical operations of antennas, door locks, power headlight motors, seat motors, mirrors, convertible tops, power trunk releases.


ADDITIONAL BENEFITS

Towing Assistance: If towing becomes necessary due to a breakdown of a covered component, actual towing costs, not payable by insurance, will be covered up to $50.00 per occurrence. (California residents only: See State Guidelines below for your state regarding additional information about this benefit.)


Substitute Transportation Reimbursement: In the event of a breakdown of a covered component, You may be eligible for substitute transportation reimbursement. Such expenses shall be limited to actual per day cost up to $35.00 per day, a 5 day maximum, not to exceed $175.00 per occurrence. To qualify for reimbursement, the covered Vehicle must be retained by the repairing facility overnight.  The substitute Vehicle must be rented from Selling Dealer, the repair facility, or from a licensed rental agency. Reimbursement for substitute transportation shall not continue beyond the day on when repairs are completed and you are notified of completion. Valid rental agency receipts will be required for reimbursement.


WHAT TO DO IF REPAIRS ARE NEEDED

If you vehicle is within forty (40) miles of the Selling Dealer You must deliver Your Vehicle to the Selling Dealer at the address shown on this Extended Service Agreement. If your vehicle is more than forty (40) miles from the Selling Dealer, call 1-800-527-3426 (Claims Service Office) for instructions before You deliver Your Vehicle to a repairing facility. To assure coverage under the terms of this Extended Service Agreement, authorization must be obtained prior to teardown or repair.


WHAT IS NOT COVERED


Any items not listed under the "What is Covered" section of the specific plan You selected on this Agreement. Incidental or consequential damages or loss caused by breakdown of components (or otherwise) including property damage, personal injury, inconvenience, loss of Vehicle use, damage to a covered part by a non-covered part and damage to a non-covered part  by a covered part. Also not covered: Repairs covered by any manufacturer's warranty or manufacturer's emissions warranty on the covered Vehicle (whether or not transferred with the Vehicle), manufacturer's recall or factory bulletins, breakdowns of components caused by a defect the manufacturer has publicly announced it would correct, but which You failed to have corrected. Vehicle not certified for sale within the United States at the time of manufacture or if Vehicle has been salvaged or of its title has been branded or if Vehicle has been declared a total loss. Coverage under this Extended Service Agreement does not apply if you vehicle: a. Has been used for plowing snow, if not otherwise equipped to plow snow by the manufacturer, or is equipped in a condition or manner which exceeds the manufacturer's recommendations for you vehicle. b.Has been used for competitive driving, racing or towing a trailer whose weight exceeds the manufacturer's recommendations for you vehicle. c. Has been used for hire to public, or to transport people for hire. d. Has been used for municipal or professional emergency or police services.


Pre-Existing conditions are not covered (all parts covered under this Agreement must be functioning properly and not in need of repair at time of sale of the Vehicle and this Agreement). Repairs required because of collision, abuse, overheating, or operation without proper lubrication or coolant, road conditions, misuse, negligence, alterations, racing, accidents, fires, floods, riots, acts of God, vandalism, upset, theft, lack of reasonable and proper maintenance, abuse through towing or improper load capacity, abuse through continued operation of a Impaired Vehicle, or any other losses normally covered by casualty Insurance. 


Also not covered are excessive oil consumption, loss of compression, and/or gradual reduction in operating performance due to failure of a covered part of parts. Repairs beyond those required to correct the covered failure. Repairs of components which have been modified or added to the Vehicle after purchase, any repairs on Vehicles whose mileage has been altered or whose odometer has been tampered with while owned by You. Repairs made outside the 50 United States, its territories and possessions and Canada unless You obtain a written waiver from the Selling Dealer. Any manufacturer's required maintenance. Damage caused by Your failure to take or cause to be taken reasonable precautions to prevent further damage when an apparent problem exists. Diagnostic fees for a non-emergency repairs performed without the administrator's approval.


LIMITS OF LIABILITY: The total of all benefits paid or payable under this Agreement shall not exceed the purchase price of the Vehicle excluding taxes, title, and licenses cost of the Vehicle. The total benefits payable for any single repair or replacement shall not exceed the cash value of the Vehicle immediately prior to the Breakdown. This determination will be made using the most current National Automobile Dealers Association Used Car Guide for Your Vehicle.  


WITH RESPECT TO ROADSIDE ASSISTANCE: You are not covered when any other Roadside Coverage is in effect, such as coverage from the manufacturer with the purchase of Your Vehicle or as part of Your personal insurance policy. Any Roadside Assistance as shown in this Agreement is covered up to $50.00 provided it is referred as a result of calling the Roadside Assistance toll free number. Any other Roadside Assistance services obtained are excluded and not covered. Towing services associated with accidents or vandalism are excluded. Other expenses associated with travel arrangements, food, lodging, and miscellaneous expenses are excluded. All Roadside Assistance benefits are provided under separate agreement. Call Roadside Assistance at 1-800-270-8447.


MECHANICAL-  Refrigerant, coolant, and fluids unless required for a covered repair. Service adjustments/cleaning, throttle body assembly (except injectors), contaminated fuel, fluids, and filters; air conditioning recharge, battery/hybrid battery packs/ battery cables, bolts and fasteners, belts, dust foots, dust seals, hoses, brakes (front hubs, drums, shoes, lining, disc rotors and pads), exhaust system (including catalytic converter), filters, lights, (bulbs, sealed beam and lenses), lubricants, manual clutch, pressure, tune-ups, wheel balancing, wheel balancing, wheel alignment , wheel studs, wiper blades, shop supplies and hazardous waste removal. Repairs due to water intrusion, corrosion or carbon buildup. Repairs, retrofit, or replacement of any components caused by or due to compliance with any law or legislation including the Clean Air Act. 


EXTERIOR-  Service adjustments (glass and body parts). Bright metal, bumpers, body panels, handles, door handles, hinges, glass, moldings, outside ornamentation, convertible or vinyl tops, paint, rust, sheet metal, sideview mirrors(glass and housing), air and water leaks, weatherstrip, wheel covers/ornaments and wind noise. Repairs due to water intrusion or corrosion. Physical damage, alignment or bumper and body parts.


INTERIOR- Buttons, carpet, dash pad, door and window handles, handles, knobs, rearview mirror (glass and housing), trim, and upholstery. Repairs due to water intrusion, or corrosion. All non-factory-installed items and equipment, such as but not limited to radios, tape players, compact disc players, audio systems, DVD players, graphic equalizers, speakers, cellular telephones, theft deterrent systems, radar detectors, navigation systems, heads-up display system, information display system, and related components. Factory-Installed Navigational Systems are not covered, except if the Factory-Installed Navigational System was selected at the time of sale in section 5 of this Extended Service Agreement. 


MAINTENANCE RESPONSIBILITIES: If you fail to perform the manufacturer's recommended maintenance such as oil changes and other periodic services and Your failure results in breakdown, this will result in loss of Your protection under the Extended Service Agreement. Maintenance records from the Vehicle Agreement and made available to the Selling Dealer or repair facility upon request.


EMERGENCY REPAIRS: If emergency repairs covered by this Extended Service Agreement are required outside normal business hours (i.e., on a weekend or holiday) You should deliver Your Vehicle to a licensed repair facility and have the necessary repairs performed on Your Vehicle at a reasonable and customary charge for the repairs. On the next business day, or as soon as reasonably possible, You must report the repairs by calling the toll free claims number listed. To obtain a reimbursement for such emergency repairs, please call the Claims Service Office. Emergency repairs are defined to be repairs which, if not performed to Your Vehicle, would impair the future operation for Your Vehicle. 


CANCELLATION: In the event the covered Vehicle is repossessed, declared a total loss, or You elect to give notice of cancellation, this Extended Service Agreement shall terminate. You may cancel this Agreement by submitting a written request to the Selling Dealer containing the following information: the Extended Service Agreement number; Vehicle Identification number; current mileage; and make and model of Your Vehicle. If you cancel this Agreement after sixty (60) days of its date of sale or after a claim has been made, a full refund will be paid. If You cancel this Agreement after sixty (60) days of its date of sale or after a claim has been made, a pro rata refund less a twenty-five dollar ($25.00) cancellation fee for the unexpired portion of this Agreement will be paid. The amount of the refund will be calculated as follows: The date of sale by the difference between the maximum miles covered and the Vehicle mileage at the date of sale or b) the fraction obtained by dividing the number of months this Agreement has been in effect since the date of sale by the difference between the maximum number of months covered under this Agreement and the number of months the Vehicle was in service prior to the date of sale of this Agreement. The difference between the number so obtained and the price of this Agreement, less the cancellation fee, is the amount of the refund. A like refund will be paid for termination of this Agreement because Your Vehicle is declared a total loss or repossessed. In the event of repossession, the lien holder will be the sole payee.

In the event that this Extended Service Agreement if properly transferred to an individual person purchasing Your Vehicle, this agreement may not be cancelled by the new owner of the covered Vehicle under any circumstance.


CANCELLATION FEE: The Cancellation Fee is $25.00.


Important: See State Guidelines regarding Your rights, privileges, and conditions governing cancellation of this Extended Service Agreement in Your state.


TRANSFER OF VEHICLE OWNERSHIP: In the event You sell the covered Vehicle, this Extended Service Agreement shall terminate. You may apply for a transfer to the new owner. Submit immediately (within fifteen [15] days of the change in ownership) to the Selling Dealer in writing, along with the transfer fee of $50.00, the following: The Extended Service Agreement Number, Vehicle Identification number, mileage, make and model of the Vehicle, date of sale of the Vehicle, and the name and address of both Yourself and the new owner of the covered Vehicle. This Extended Service Agreement may not be assigned separately from the covered Vehicle, nor can it be assigned to a new or used Vehicle dealership or anyone other than the individual person purchasing Your Vehicle. Copies of maintenance records must be obtained from the original owner by the new owner of the Vehicle to assure transfer of the manufacturer's warranty. In the Event this Extended Service Agreement is properly transferred to an individual person purchasing Your Vehicle in accordance with the terms and conditions above, this Agreement may not be transferred by the new owner of the covered Vehicle to any subsequent owner under any circumstance. 

In the event this Extended Service Agreement is properly transferred to an individual person purchasing Your Vehicle in accordance with the terms and conditions above, this Agreement may not be transferred by the new owner of the covered Vehicle to any subsequent owner under any circumstance.  


Important: See State Guidelines regarding Your rights, privileges, and conditions governing transfer of this Extended Service Agreement in Your state.


RESPONSIBILITY FOR BENEFITS: THE OBLIGATION TO PERFORM UNDER THIS AGREEMENT IS INSURED BY VIRGINIA SURETY COMPANY, INC. AND THE SELLING DEALER IS OBLIGATED TO OBTAIN SUCH INSURANCE. IF A VALID CLAIM REMAINS UNPAID FOR MORE THAN SIXTY (60) DAYS AFTER YOU HAVE FILED A PROOF OF LOSS COVERED BY THIS EXTENDED SERVICE AGREEMENT, THEN YOU MAY MAKE A DIRECT CLAIM AGAINST VIRGINIA SURETY COMPANY, INC., 175 W. JACKSON BLVD., CHICAGO, IL 60604, (800) 527-3448.


***CLAIMS SERVICED BY FIRST EXTENDED SERVICE CORPORATION, P.O.BOX 804785 

CHICAGO, IL 60680-4109

 1-800-527-3426