1.) What does "No Haggle, No Hassle" Pricing mean?
In 2003, Bourne's Auto Center, decided to go to a fix pricing model. The internet plays such as strong role in consumer's research and pricing we determined that the best way to maximize sales was to market our best price on the internet. This means, that the price is the price. We do not negotiate from the price listed on our website. This also allows us to process the transaction with our customer much quicker than most dealers. The back and forth negotiation process is quite time consuming. We always say, just because you negotiated, doesn't mean you got a good deal.
2.) Where do you obtain your vehicles from?
Our vehicles are hand selected through a wide variety of sources. The vast majority of our vehicles are purchased direct from the major lease companies(i.e. Honda Lease Trust, Mercedes Benz Financial, Volvo Finance, GMAC, Ford Motor Credit, etc). There are select vehicles that are traded in to us or other dealers that we will offer sale if they pass through our 27 Point Inspection process). Also, we may find vehicles that are bank repossessions, direct purchase from individuals, or off rental or corporate fleet.
3.) What other fees can I expect in additional to the "No Haggle Price"?
The other fees include taxes, title and registration and documentation charges. Massachusetts collects 6.25% of the sales price of the vehicle from all customers. The cost to title a vehicle is $75, new plates $50 and to transfer plates is $25. There is a $5 Title Transfer service charge. If you live out of state, we will submit the tax documents to the Department of Revenue and provide you with proof of taxes paid. You will responisble for any additional taxes (over the 6.25%) in the state you reside. If your vehicle is registered in Massachusetts, you will need to have a state inspection done within 7 days of your purchase, this is not included or provided by Bourne's Auto Center. The cost of the state inspection is $29.
4.) How much is your standard documentation fee and what does it cover?
Our standard documentation fee is $379. This is non-negotiable and every customer is required to pay it. It includes, but is not limited to, In House Notary Fees, Providing In House Alternative Payment Methods and Various Financing Options, Next Day Mailing for Payoffs, Mailing of Transfer Registrations, Autocheck/Experian History Report Provided for Every Vehicle, Assisting Customer in Notifying Their Insurance Company of the New Vehicle Purchase and Obtaining Courtesy Stamps of Original Insurance Stamps as Required by the State of Massachusetts, Duplicate Title Applications for Lost Trade Titles, Fuel for Test Drives, Storing Hard Copies of Archived Files, Compliance, Patriot Act and Privacy Act, Dealer Plates for Test Drives and Insurance for Test Drives without Sales Person, Computer and Internet Security, Verifying Customer Identity and Fraud Protection, Disposition of Trades, Administering Extended Warranties, Lojack, Gap Insurance, Tire and Wheel Protection.
5.) Do you accept trade-in's?
YES!!!!!!!!! We accept all vehicles, any age, condition, and miles. Even if you do not purchase your vehicle from us we will purchase your vehicle from you!
6.) What is your standard warranty on used vehicles?
Each of our vehicles, regardless of the mileage, will come with a 90 day 3, 000 mile standard warranty. It covers the following items:
Engine System: engine stock, engine head, flywheel, rotor housings, and lubricated parts including the oil pan; valve covers, intake and exhaust manifolds, oil water, and fuel delivery pump, fan and fan clutch, engine mounts; rotors; all internally lubricated parts of a rotary engine.
Automatic or Standard Transmission/Transfer Case System: Transmission Case, torque converter and all internal parts including flex plate; transmission mounts; oil pan
Drive Axle System(Front and Rear): Drive axle housings and all internal parts contained within the drive axle housing(front and rear), axle shafts, propeller shafts, and constant velocity or universal joints.
Brake System: Master Cylinder, vacuum assist booster, wheel cylinders, hydraulic line and fittings, disk brake calipers.
Electrical System: alternator, generator, starter and ignition system exluding battery.
Steering System: the steering gear housing and all internal parts, power steering pump, valve body, piston AM rack.
Radiator.
7.) Do you accept credit cards for vehicle purchases?
We will accept up to $2,000(in total) on a credit card toward a vehicle purchase.
